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My name is Kate Pierce and I'm the owner of LionShark Digital Marketing. I'm an online marketing expert with extensive experience across a wide variety of industries.

I write content for businesses looking to expand their web presence and become recognized as experts in their verticals.

It's great to meet you and I look forward to working together!

EDUCATION:  BS in Marketing, Minor in English from Bentley University BLOG:  LionShark Digital Marketing Blog
CERTIFICATIONS:  AdWords Certified CURRICULUM VITAE:  Must be logged in to view


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Writing Sample

The Role Trust Plays in Business

The Edelman Trust Barometer is an annual study that determines how much trust people have in businesses worldwide and which factors are taken into account when building that trust. This is important because brands that are more trusted have higher sales and more brand influence.

According to the 2014 Trust Barometer, there are 16 attributes that build trust:

  1. Listening to customers
  2. Treating employees well
  3. Putting customers before profits
  4. Honest and frequent communication
  5. Ethical business practices
  6. Responsibly addresses issues or crises
  7. Transparency
  8. High quality products/services
  9. Innovation
  10. Attention to protecting and improving the environment
  11. Addressing societal needs
  12. Having a positive impact on the local community
  13. Partnering with NGOs and third-parties to address societal needs
  14. Highly-regarded top leadership
  15. Ranks as a top global company
  16. Consistent financial returns to investors

As a small business, not all of these will apply to you, but let’s take a look at the ones that do:

Listen To Customers – Go to where your customers are talking about your business online, and take what they have to say to heart. This could be local or national review sites, forums, or even on your own site. Also, ask your customers for feedback, and then take their suggestions.

Put Customers First – Don’t nickel and dime customers and don’t tack on hidden fees. Remember that customer satisfaction is worth more in the long run than a little extra revenue now. Word of mouth is very important for small businesses and putting customers first is the best way to get a positive buzz generated around your business.

Honest and Frequent Communication – Communicate with customers about their orders/services and proactively communicate with prospective customers so that they know what they expect when they transition to existing customers. Don’t bombard people with needless contact, but make sure that they know your business is on top of things.

Ethical Practices – This is just another way of saying what your mother has been telling you since you were a child – “treat others the way you want to be treated.” Don’t cut corners or use unscrupulous practices.

Address Issues – Issues will sometimes arise when it comes to scheduling services or shipping products, that’s just the reality of doing business. But what customers will remember is how you handled them. Address issues right away and again, keep customers informed.

Transparent – As a business, when you hide things your customer base will always think the worst. A lack of transparency is a surefire way of harboring distrust and resentment among your customers.

High Quality Products/Services – This is pretty self-explanatory. When you provide high value products/services and stand behind what you offer, your target audience will respond positively to that.

Protect and Improve the Environment – No matter what industry you’re in, there are always ways to go green. Whether that means sending paperless bills to clients, using eco-friendly materials, or donating money or time to green organizations, finding a way to have a positive impact on the environment can help establish your credibility.

Have a Positive Impact on the Local Community – Giving back to your local community shows that you aren’t just about making money, but also on being a positive influence. This is even more important if you’re serving the local market. People are more likely to give you their business if you’re turning around and giving some of that back to your community.

Article Reviews

Lionshark has a wonderful writing style, very professional and easy to read.
I don't know what we would do if LionShark (Kate) didn't create such awesome content. Truly stands out!
no fluff, bloat or puffery. Straight talk with great details that helps people learn more. Nice!
Succinct, organized, very helpful content!
Nicely done. Has a special gift to think and write in an organized fashion that helps the reader easily understand.