We recently announced that Content Runner would be switching from our current payment processor to PayPal. We’ve been getting a lot of feedback and a lot of questions, so this week I thought I’d sit down and try to address as many of them as I can. Let’s start with the basics.

What This Means for Writers

The primary thing that’s changing is how Content Runner will be handling payments. Previously, Writers provided our payment processor with their bank account information by filling out a form on our site, and payments were made via ACH direct deposit into each Writer’s bank account.

PayPalLogoBy 6 pm on Friday, May 29th, a PayPal account will be required for Writers to pick up any new work or to sign up for an account with Content Runner. Writers who decline to enter a PayPal account will be paid out for all work completed in one final direct deposit through our old payment processor; all payments after June 1st will be issued through PayPal.

What This Means for Users

Users were previously able to load funds with a credit card and their balance was held by our payment processor in escrow until the money was paid out to the Writers. Users’ current balance on Content Runner won’t be affected by the change. Users will be able to load funds into Content Runner exclusively using their PayPal account or using a credit card through PayPal.

Why Are We Making the Change? Why Not Keep Direct Deposit?

ContentRunnerRunnerMany Writers wrote to us with security concerns about entering their bank information on our site and asked that we pay through PayPal instead or offer it as another option. Lots of Users wanted more options, or to be able to pay with their company’s PayPal account. In the end, the decision was made for us: our old payment processor will be shutting its doors by June 11th, and we needed to have a plan in place before that happened. This is also why we aren’t able to offer PayPal in addition to ACH direct deposit.

Very shortly I’ll be updating our FAQ with new sections about PayPal, and we may need to make changes to our Terms of Use to reflect the changes. Content Runner is committed to providing the best experience possible, for our Writers and our Users. We anticipate that this news will bring up a lot of questions, and maybe even a few concerns. Feel free to reach out to us at any time: we’d be happy to address and answer them all. You can shoot us a note at support@contentrunner.com or you can reach us on Facebook and Twitter.